Frequently asked questions
Is Gouteq an official Xiaomi seller?
Yes. Gouteq is an official retail partner of Xiaomi Cameroon. All Xiaomi, REDMI and POCO products we sell are genuine and come with the official Xiaomi warranty.
How long does delivery take?
Orders are delivered within 24 hours in Douala and to major cities in Cameroon. We call you to confirm before delivery.
Which payment methods do you accept?
Cash on delivery, MTN Mobile Money, Orange Money, or payment at our shop in Akwa, Douala.
Do phones come with a warranty?
Yes, every device is covered by the official Xiaomi warranty in Cameroon. The duration is shown on each product page.
Where is your shop?
Our Xiaomi Experience Shop is at Ancien Troisième, Akwa, Douala, Cameroon.
Can I track my order?
Yes. Use the Track order page with your order number (e.g. GQ-1A2B3C) and the phone number you ordered with.